Refunds: We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
· If any orders are cancelled by you after procurement, but before being shipped by SoundMonk.com, then SoundMonk.com will charge restocking fee applicable as per the product category. International Books will attract a restocking fee of 25% of the order value. All other orders will attract a restocking fee of 10% of the order value. Refund will be made after deducting such restocking fee as applicable within 7-10 working days. Any charges levied as tax is not eligible for refund. A refund can be refused if the product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer and/or if the product is returned beyond the required return date or you have not informed us about the concern during the warranty period. On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.
In case of returns, we will process the refund after receipt of the product by SoundMonk or its business partner. Refund will be processed based on the mode of payment of the order.
1. Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
2. Orders paid by net banking accounts will be credited back to bank account.
3. For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.
4.For orders placed through Gift Certificates / Vouchers of SoundMonk, refund would be provided in form of a fresh Gift Certificate / Voucher of the same value.
SoundMonk offers 1 day replacement guarantee for all products sold on SoundMonk.com, under certain conditions which are mentioned below.
All cost of shipping for warranty claims will be borne by the customer. The products will be sent to the respective authorized centres of the manufacturers and the decision of the company would be final to offer a replacement or repair a particular part under warranty. SoundMonk shall only offer assistance in case of warranty claims and the customer is expected to contact the service centres of different manufacturers for any support on the product.
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