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 Customer Care

Enhancing your online shopping experience with our customer care


SoundMonk Customer Care

At SoundMonk our endeavor is to offer you a safe, reliable and comfortable shopping experience. However, despite our best efforts, things sometimes do go wrong. We promise to rectify any service failure as promptly as possible. So please do let us know if you have any queries or are in any way unhappy with our service or with your purchases at SoundMonk. 

Your feedback is important to us. So please write to us with any queries, suggestions or comments  at response You can reach us at our customer care number (+91-22) 26200157/ 26200111 / 26441488 or +91-9773878848 / 8879357475 between 10.30am to 8.00pm IST or you may email us at . We will make all attempts to respond to you within two working days.

You may contact our customer care for anything pertaining to SoundMonk. Typically customers contact our customer care for:-

1.    Password related queries;

2.    Login related queries;

3.    My account / profile change queries;

4.    Payment related queries;

5.    Merchandise / product related queries;

6.    Website navigation related queries;

7.    Pricing, promotion, discount related queries;

8.    Delivery related queries; or

9.    Anything that the customer may wish to clarify about

To enable us to respond quickly and effectively, in any communication with us, please provide information such as Order Number, Invoice number, etc. The more information you provide, the quicker we will be able to respond to your query.

Also, for your assistance and faster resolution of your queries, we have created a list of Frequently Asked Questions (FAQ’s) with our answers to them. You can find those in the FAQs section.

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